Title
AUTHORIZATION TO APPROVE THE SOLE SOURCE PURCHASE OF ANNUAL MAINTENANCE SUPPORT FROM TCS AMERICA, INC., FOR THE TAX MANTRA SYSTEM
Staff Contact: Vicki Rios, Director, Budget and Finance
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Purpose and Recommended Action
Recommendation
This is a request for City Council to approve the purchase of annual maintenance support from TCS America, Inc., for the Tax Mantra system for one year under contract number C-7108 for an amount not to exceed $173,961 and to authorize the City Manager to execute any documents necessary to implement the maintenance contract for the period of February 9, 2017 through February 8, 2018.
Background
On August 11, 2009, City Council awarded contract number C-7108 to TCS America, Inc. for the city's sales tax and licensing system software. The City uses the sales tax and licensing software to manage taxpayer information, process business licenses and license renewals, monitor outstanding receivables and delinquencies, and identify potential audit cases. Annual maintenance provides technical support, software updates and fixes, and upgrade rights. The contract allows for the continuation of maintenance annually upon mutual agreement by both parties.
Analysis
The Materials Manager may procure and contract for supplies and services without competition when there has been a written determination that competition is not available and there is only one known source for the supply or service.
TCS America, Inc. is the creator of the Tax Mantra software and is the sole provider of system maintenance and support. It is common in the software industry for the software maintenance to be provided only by the creator of the system because the software is proprietary and firms typically do not license other companies to provide support services. This software maintenance and support is necessary to continue to use the Tax Mantra system for the next year.
Although the Arizona Department of Revenue began administering transaction ...
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