Title
ORDINANCE NO. 3003 NEW SERIES
AN ORDINANCE OF THE COUNCIL OF THE CITY OF GLENDALE, MARICOPA COUNTY, ARIZONA, AMENDING CITY CODE CHAPTER 33 - WATER, SEWERS AND SEWAGE DISPOSAL; AND SETTING FORTH AN EFFECTIVE DATE.
Staff Contact: Vicki Rios, Director, Budget and Finance
Staff Contact: Craig Johnson, P.E., Director, Water Services
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Purpose and Recommended Action
Recommendation
This is a request for City Council to waive reading beyond the title and adopt an ordinance amending Glendale City Code, Chapter 33 - Water, Sewers and Sewage Disposal as referenced in Exhibit A to the ordinance with an effective date of November 7, 2016.
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Background
Staff from Budget and Finance, Water Services, and the City Attorney's Office have completed a comprehensive review of Chapter 33 of the City Code. Although revisions to Chapter 33 have been made throughout the years, the last comprehensive review by staff was conducted in 1983.
The purpose of the comprehensive review of the Code was to determine if any revisions are needed in order to: (1) comply with changes to State and federal law; (2) adopt current practices commonly employed by the utility, customer service, and finance operations in other municipalities across the Phoenix metropolitan area; and (3) memorialize the City's existing best practices for those customer services.
At the August 16, 2016, City Council Workshop, staff briefed Council and received direction to proceed with the proposed updates to Chapter 33.
Analysis
If approved, the proposed updates to City Code Chapter 33 - Water, Sewers and Sewage Disposal would:
* Establish the documentation required for new customer account set-up.
* Prorate base charges in the event a bill is issued outside the standard billing period.
* Give the City discretion and authority to adjust the amount billed to a customer as a result of errors, omissions, unusual usage, and or other extraordinary circumstances.
* Provide a timeline for disputing a ...
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