PROPOSED AMENDMENTS TO CHAPTER 33 - WATER, SEWERS AND SEWAGE DISPOSAL IN ITS ENTIRETY AND CHAPTER 2 - ADMINISTRATION, ARTICLES I AND V
Staff Contact and Presenter: Vicki Rios, Director, Budget and Finance
Staff Contact and Presenter: Craig Johnson, P.E., Director, Water Services
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Purpose and Policy Guidance
Recommendation
This is a request for City Council to discuss and provide guidance regarding proposed amendments to Glendale City Code, Chapter 33-Water, Sewers and Sewage Disposal in its entirety and Chapter 2-Administration Articles I and V. Specifically, staff is requesting direction on pursuing amendments to both chapters which would address numerous items found during a comprehensive code review.
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Background
Staff from Budget and Finance, Water Services, and the City Attorney's Office have completed a comprehensive review of Chapter 33 of the City Code. Although revisions to Chapter 33 have been made throughout the years, the last comprehensive review by staff was conducted in 1983. In addition, staff reviewed the provisions of certain sections of Chapter 2 related to debt collection and management of the City's warehouse.
The purpose of the comprehensive review of the Code was to determine if any revisions are needed in order to: (1) comply with changes to State and federal law; (2) adopt current practices commonly employed by the utility, customer service, and finance operations in other municipalities across the Phoenix metropolitan area; and (3) memorialize the City's existing best practices for those customer services. Additionally, the need for review and possible revision of Chapter 2 was identified as part of a citywide internal audit of procurement and warehousing operations.
Analysis
During the Code review, staff identified the following items:
Chapter 33-Water, Sewers, and Sewage Disposal
1) Current Code does not establish the documentation requirements for new customer account set-up. Current practice is to ask cu...
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